Terms & Conditions

Last updated: August 2, 2026

Acceptance of Terms

By accessing and using Simply Arrived’s website and services, you accept and agree to be bound by the terms of this agreement. If you do not agree, please do not use this service.

Simply Arrived reserves the right to modify these terms at any time. Continued use of the service after changes are posted constitutes acceptance of those changes.

SMS Notifications Terms

1. Opt-In Requirement

Text messages go only to a phone whose owner has personally opted that phone in. No one else can opt a phone in on their behalf. Simply Arrived will not send SMS messages to a number unless:

1. You have opened your own invite — either a single-use link emailed to you, or the opt-in page at simplyarrived.com/opt-in with the invite code your administrator gave you — and verified your mobile number with the one-time code we texted to it
2. You have reviewed the SMS program disclosure shown on that page
3. You have chosen text notifications, ticked the consent box, and saved your choice

Your organization’s administrator can add you to their organization and enter a phone number, but that alone never opts anyone in and never causes a message to be sent — it only makes the opt-in request available to the person who answers that phone, to accept or ignore. Simply Arrived does not send unsolicited SMS.

2. Your Consent

By opting in to SMS notifications, you:

• Acknowledge you have read and understood the opt-in process
• Authorize Simply Arrived to send SMS check-in notifications to your phone number
• Confirm the phone number provided is your own, not another person’s
• Understand SMS will be sent when a client checks in to see a staff member this phone receives alerts for, a one-time confirmation when you opt in, and a short confirmation if you text back a reply code — these are the only kinds of message sent
• Accept message and data rates from your carrier may apply

3. Opt-Out Rights

You have the unconditional right to stop receiving SMS notifications at any time:

• Reply STOP to any SMS from Simply Arrived
• Click the opt-out link in any Simply Arrived email (text messages contain no links)
• Contact your organization admin to revoke consent in the dashboard

Upon opt-out, Simply Arrived will stop sending SMS within a reasonable time (typically one message cycle). If you continue to receive SMS after opting out, contact support@simplyarrived.com immediately.

4. Message Frequency & Content

Frequency: Message frequency varies. SMS is sent only in response to a client check-in, so how many messages you receive depends on how many people check in to see you. There is no recurring or scheduled send. Simply Arrived does not send marketing, promotional, or unsolicited messages.

Content: SMS messages are operational check-in notifications and do not contain personal health information or sensitive data.

5. Technical Requirements

To receive SMS notifications, you must:

• Have an active mobile phone with SMS capability
• Keep your phone number current — consent belongs to the phone number, and does not transfer to a new one

6. Phone Numbers Shared by Several Staff

One phone can receive check-in alerts for more than one staff member — a shared front-desk line, or an assistant who takes arrivals for the clinicians they support. Because consent belongs to the phone number rather than to a job title, the rules for a shared phone are:

• The phone opts in once, and the person who answers it is the one who gives that consent
• They choose which staff members that phone receives alerts for, and can decline any of them
• Adding a staff member to a phone that has already opted in does not start alerts for them — the person who holds the phone agrees to each one
• Replying STOP stops all check-in alerts to that phone, for every staff member it covers

7. Third-Party SMS Provider: Twilio

Simply Arrived uses Twilio to deliver SMS messages. By opting in, you acknowledge your phone number will be processed by Twilio and you accept Twilio’s Terms of Service. Simply Arrived is not responsible for Twilio service interruptions or delivery failures, though we will work with Twilio to resolve issues.

8. Message Rates & Carrier Responsibility

Message and data rates may apply. You are responsible for checking with your mobile carrier regarding SMS charges. Simply Arrived does not control carrier rates.

9. TCPA Compliance & Disclaimers

• Prior Express Written Consent — given only by completing the opt-in form at simplyarrived.com/opt-in
• Not Marketing — SMS is for operational notifications only
• Opt-Out Honored — STOP replies, email opt-out links, and admin requests are honored immediately
• No Telemarketing — no auto-dialers or telemarketing use of SMS
• Complaints — may be filed with the FTC at reportfraud.ftc.gov

10. Accuracy of Phone Number

You represent and warrant that:

• The phone number you verified during opt-in is your own mobile number, or one whose holder entered the verification code and agreed on your behalf
• You are authorized to receive SMS at this number
• You have not provided another person’s phone number
• The number is accurate and current

You are responsible for keeping your phone number current. A number change requires a new opt-in.

11. Changes to SMS Service

Simply Arrived reserves the right to:

• Modify SMS notification content or frequency, with notice
• Change the opt-in or opt-out process, with notice
• Discontinue SMS service for a violation of these terms
• Update these terms, posted at simplyarrived.com/terms

User Obligations

As a user of Simply Arrived, you agree to:

• Provide accurate and complete information during registration
• Use the service only for authorized purposes
• Not attempt to gain unauthorized access to the service
• Not transmit viruses, malware, or harmful code
• Not harass, abuse, or threaten other users or Simply Arrived staff

Limitation of Liability

Your sole remedy for SMS service issues is to contact support@simplyarrived.com.

Termination

Simply Arrived may terminate your SMS consent if:

• You violate these terms (e.g., provide a false phone number)
• Your phone number is flagged for abuse
• Your organization’s subscription is terminated
• Legal or regulatory requirements require termination

You may terminate at any time by replying STOP to any SMS.

Support & Troubleshooting

If you have issues with SMS notifications:

1. Confirm your phone has SMS enabled and data is not depleted
2. Ensure you haven’t blocked Simply Arrived’s sender number
3. Ask your organization admin to verify your opt-in status
4. Email support@simplyarrived.com with the last 4 digits of your number and expected message time

Changes to Terms

Simply Arrived may revise these terms at any time. Material changes will be posted here or communicated by email. Continued use of the service after changes constitutes acceptance.

Severability

If any part of these terms is found unenforceable, the remainder will remain in effect and the unenforceable provision will be modified to the minimum extent necessary to comply with applicable law.

Contact Us

Questions about these Terms & Conditions? Contact us:

TCPA complaints may be filed with the FTC at reportfraud.ftc.gov.

Related policies

See our Privacy Policy and SMS Opt-In pages for full details on how this Program operates.